For the period of warranty noted below, and beginning on the shipment date, Shanghai Raise Power Machinery Co., Ltd. (SHRAISE) warrants that its products, specified below, will be free from defects in material and workmanship for the items and period set forth in this statement. SHRAISE will, at its discretion, repair or replace any part(s) that, upon examination, inspection, and testing by SHRAISE or a SHRAISE Authorized Service Dealer (ASD), or branch thereof, is found to be defective under normal use and service, in accordance with the warranty schedule set forth below. Repair or replacement pursuant to this limited warranty shall not renew or extend the original warranty period. Any repaired product shall be warranted for the remaining original warranty period only. Any equipment that the purchaser/owner claims to be defective must be examined by the nearest SHRAISE ASD, or branch thereof. It is highly recommended that scheduled maintenance, as outlined by the owner’s manual and any component documentation, be performed by a SHRAISE ASD, or branch thereof. This will verify service has been performed on the unit throughout the warranty period. This warranty is limited to and available only on Liquid-cooled units.
Warranty Coverage:Warranty coverage starts at the ship date from Shanghai Raise Power Machinery Co., Ltd.
Product Group:
Cummins/Perkins/WEICHAI/MTU/VOLVO/YUCHAI
Warranty Period:1 years / 1500 hours
SDEC
Warranty Period:2 year / 3000 hours
Guidelines:
1. All warranty repairs, must be performed and/or addressed by a SHRAISE ASD, or branch thereof.
2. Damage to any covered components or consequential damages caused by the use of a non-OEM part will not be covered by the warranty.
3. Block heater controls and circulating pumps are only covered during the first year of the warranty provision.
4. Warranty Labor Rates are based on normal working hours. Additional costs for overtime, holiday or emergency labor costs for repairs outside of normal business hours will be the responsibility of the customer.
5. Batteries are warranted by the battery manufacturer.
6. Verification of required maintenance may be required for warranty coverage.
7. Engines and alternators used in SHRAISE industrial generators carry a separate manufacturer’s (OEM) warranty (the “OEM Warranties”), unless otherwise expressly stated.
8. OEM Warranties may vary and are subject to change.
The following will NOT be covered by this warranty:
1. Costs of normal maintenance (i.e. tune-ups, associated part(s), adjustments, loose/leaking clamps, installation and start-up).
2. Any failure caused by contaminated fuels, oils, coolants/antifreeze or lack of proper fuels, oils or coolants/antifreeze.
3. Failures caused by any act of God or external cause such as, but not limited to, collision, fire, theft, freezing, vandalism, riot or wars, lightning, earthquake, windstorm, hail, volcanic eruption, water or flood, tornado, hurricane, terrorist acts or nuclear holocaust, or any other matters which are reasonably beyond the manufacturer’s control.
4. Products that are modified or altered in a manner not authorized by GMP in writing.
5. Failures due, but not limited to, normal wear and tear, accident, misuse, abuse, negligence, or improper installation or sizing.
6. Any incidental, consequential or indirect damages caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s).
7. Damage related to rodent and/or insect infestation.
8. Overnight freight costs for replacement part(s).
9. Failure due to misapplication, misrepresentation, or bi-fuel conversion.
10. Telephone, facsimile, cellular phone, satellite, internet, or any other communication expenses.
11. Rental equipment used while warranty repairs are being performed (i.e. rental generators, cranes, etc.).
12. The warranty does not cover sales tax or any incidental costs including, without limitation, shipping or associated transportation charges, travel to and from repair sites, damages related to the loss of use, lost rentals, rental expenses and damages to property or equipment.
13. Any and all expenses incurred investigating performance complaints unless defective SP materials and/or workmanship were the direct cause of the problem.
14. Any failed components warranted by the OEM (i.e. engine, generator, starting batteries, etc.).
15. Normal maintenance and/or wear items (i.e. bearings, belts, bulbs, brakes, filters, fuses, fluids, hoses, tires, etc.).